We are looking for bright, young talents that are highly trainable to join our Customer Advocate team.
This position is a trainee position whose career path can either be in Digital Marketing, Content Marketing or Digital Product Management.
The role will work closely with the Marketing and Development team to make product changes that will increase the value our products and services give to our customers.
Candidate must possess at least a Bachelor's Degree
No work experience required
Job type: Full Time
Their tasks include:
Answering customers' issues via email and phone call.
Communicating with the Marketing and Development team to come up with solutions for customers' issues
Doing the necessary research needed to answer customers' queries
Testing and replicating the customers' journey within our sites to get to the bottom of the problem
Documenting issues and solutions for new concerns raised by customers and adding it to our customer support knowledge base
Excellent English writing skills
Strong analytical and comprehension skills
Good communication skills
Excellent problem-solving skills